To order a new sticker, email [email protected] with a sticker request. Please include the delivery address and for which charging station(s) you want a new sticker.
What is the QR code sticker for?
Every E-Flux by Road charging station uses a sticker with a unique QR code and EVSE ID, linking to a support page starting with chargestation.road. Scanning this QR code gives EV drivers access to two things:
Self-support flow: lets drivers solve common charging issues themselves (e.g. restarting the station or unlocking a stuck cable), without needing further assistance. This resolves over 80% of problems directly.
Scan to Pay: lets drivers start and pay for a charging session without a charge card or account. After scanning, they select the connector, check the tariff, and confirm payment to start charging.
Note: This sticker contains the EVSE ID and QR code for the self-support flow and Scan to Pay. It is not a rebranding sticker — E-Flux does not offer stickers to rebrand third-party charging station hardware.
How do I get the correct QR code sticker?
The QR code sticker is usually provided with the charging station or given to the station owner by the installer. For new charging stations, you can request the sticker during the registration process if one was not included. For existing stations, you will need to request a replacement sticker if you don't have one (see instructions above).
How do I know if I have the correct sticker?
To verify you have the correct sticker, follow these steps:
Log in to your E-Flux by Road account.
Click on my locations.
Select the location of your charging station and go to the charging stations tab.
Look at the EVSE ID column. This number should match the one displayed on your station's landing page.
Important: The sticker typically shows part of the EVSE ID. Make sure the last 7 digits match.
View dashboard
View landing page after scanning QR code
How to order a new sticker
If you need a new sticker, follow these steps:
Send us a mail to [email protected] with a sticker request. Please include the delivery address and for what charging station(s) you want a new sticker.