Why have we increased the price?
Road is dedicated to providing best-in-class experiences for our EV drivers. However, due to rising costs associated with issuing and shipping charge cards and tags, as well as maintaining a secure and reliable service, we are updating our charge card pricing. These changes will help us continue to deliver the high-quality experience you expect.
What are the new tariffs?
Charge card type | Fee type | Previous fee | New fee (excl VAT) |
Flex | One-time setup fee (new subscribers) | €4.14 | €8.26 |
| Card replacement fee (existing subscribers) | N/A | €8.26 |
| Charging sessions at non-E-Flux charge points | N/A | €0.02/kWh |
| Starting fee (excl. charging station tariffs) | €0.26 per session | €0.26 per session (unchanged) |
Comfort | One-time setup fee (new subscribers) | €0.00 | €8.26 |
| Card replacement fee (existing subscribers) | N/A | €8.26 |
| Subscription fee | €2.67 per month | €2.67 per month (unchanged) |
When will the price increase take effect?
The new prices will take effect on December 1, 2024, and will first appear on your January 2024 bill. These changes will be applied automatically.
Where can I see the new costs in my E-Flux account?
To see the costs of your subscription, go to Profile & Settings and Billing & Plans. In this view you will see the plans that are active on your account.
How will the new price of 0.02 displayed on the PDF invoice?
The PDF invoice will display each cost as a separate line item for full transparency. This means that the charging costs will exclude the €0.02/kWh surcharge, which will appear as a separate item.
Your invoice will be structured as follows:
Charging Costs: Total amount based on energy usage.
Session Costs: €0.26 per session multiplied by the number of sessions.
Surcharge Costs: Total energy used ([kWh]) multiplied by €0.02/kWh.
How to find E-Flux supported charge stations?
We understand that you may want to avoid higher costs by primarily charging at E-Flux-supported stations. Fortunately, our app and dashboard allows you to filter for "E-Flux charge stations" to make this easier.
E-Flux by Road app
Open or download the E-Flux by Road app; (Google play store - App store)
Login into your personal account
Navigate to the map in the navigation bar in the bottom of your screen;
Click on the filter icon in the top right corner
Enable “E-Flux charge stations”;
Close the filter menu and navigate to an E-Flux charge station in your area.
E-Flux Dashboard
Login into your dashboard;
Click on “my map” in the navigation bar in the left side of you screen;
Click on the filter icon on the right of the search bar;
Check the box that says “E-Flux chargers”
Close the filter menu and navigate to an E-Flux charge station in your area.
Which charge card type is best for me?
Customers who charge frequently are better off with a Comfort subscription. If you charge more than ten times a month, the Comfort subscription is the best option for you. You pay a monthly fixed fee plus avoid the increase of €0.02 per kWh fee. Are you a Flex customer but want to switch to a comfort subscription? No worries—you can easily switch to Comfort and continue using your current card, with no extra charges. Simply fill out the form and your subscription will be automatically changed!