To transfer charging stations to a different account, please follow these steps carefully. Adhering to this process is essential to avoid potential billing issues.
Important considerations:
Locations cannot be transferred between accounts.
Each charging station must be linked to both an account and a specific location.
Always ensure that the location assigned to a charging station belongs to the same account.
Not following these steps may lead to billing discrepancies.
Step-by-Step guide: splitting an account or moving charging stations
Step 1: Create a new account: Start by setting up the new account that will be used for the charging stations.
Step 2: Create new users: Create the necessary user profiles under this new account.
Step 3: Create new locations: Create new locations under the new account. You can reuse existing location names, but it's helpful to add a distinguishing label like "New" (e.g., "Main Street – New") for clarity. Make sure to assign these new locations to the new account and set the correct billing and access policy.
Step 4: Rename the old locations: To prevent confusion, add a label such as "Old" to the original location names (e.g., "Main Street – Old").
Step 5 (Optional): Duplicate the charging station: If needed, you can duplicate the charging station. To do this, modify its OCPP ID by adding a unique identifier like "+XX" (e.g., EV123 becomes EV123XX). You may then archive the original station if desired.
Step 6: Assign the charging station to the new account and location: Whether you are using the original charging station or a duplicated one, assign it to the new account and its corresponding new location.
Step 7: Verify All Steps Have Been Completed: Double-check each step to ensure all actions have been carried out correctly and consistently.
Should you encounter any difficulties while following this guide, please do not hesitate to contact our support team for assistance.