We are sorry to hear that your invoice has not been paid (correctly). We would like to resolve this for you as soon as possible. By completing this form, you will help us initiate the correction.
Why do I need to fill in this form?
This form is the quickest way to request a correction for an incorrect reimbursement. By completing it, you help us receive all necessary information in a clear and structured way, allowing us to process your request faster and arrange your refund more efficiently.
What happens after I fill in the form?
Once you’ve submitted the form, you’ll receive a confirmation email. Our team will then review your request and contact you if any additional information is needed.
We aim to process your correction as quickly as possible so you receive the correct refund without delay.
Check your details
It’s important that your reimbursement details are correct to ensure your charging session payments run smoothly.
Whether you want to update your account number for home charging reimbursements or for business charging sessions, you can easily do so by following the 4 simple steps below in your account.
Bank account number for home charging:
Login
Go to “Profile & settings”
Go to the “reimbursement” tab in the personal menu.
Update your bank account number and save.
Bank account number for business locations:
Login
Go to "Profile & settings”
Go to the “Reimbursement” tab in the organisation menu
Update your bank account number and save.