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I forgot my password. What can I do?

You easily create a new one

Gina ter Heide avatar
Written by Gina ter Heide
Updated this week

Password Reset and Recovery

Forgot your password? No worries! You can reset it quickly:

  1. Go to the login page of the dashboard and click on the option labeled "Forgot password."

  2. Enter your registered email address and submit the form.

  3. Check your email inbox for a password reset link sent by E-Flux. Follow the link to set a new password. This method ensures quick resolution for most password-related issues. If you try to create an account and receive a message stating that your email address is already in use, this might mean you have not set a password or have forgotten it. Utilize the 'Forgot Password' feature by entering your email address to request a reset link. Follow the link to set a new password and regain access.

Logging into the Dashboard

To log into your E-Flux dashboard, follow these steps:

  1. Open the login page for the dashboard.

  2. Enter your registered email address. This is the same email address where you receive E-Flux-related communications.

  3. If you don’t remember your password, see the “Password Reset” section above for instructions on how to regain access.

Setting Up Business Accounts: EU vs. Non-EU Companies

E-Flux by Road offers business account options primarily for companies established within the European Union (EU). However, some restrictions apply:

  • Eligibility for EU-based Companies: Only companies established in the EU can register for business accounts.

  • Non-EU Companies: Companies registered in non-EU countries (e.g., Australia) are not eligible to set up business accounts due to tax regulations.

  • Alternative Option: Companies with a branch or legal entity in the EU can utilize that entity to establish a business account. These requirements are in place to ensure compliance with EU tax regulations, including VAT considerations.

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