Password Reset and Recovery
Forgot your password? No worries! You can reset it quickly:
Go to the login page of the dashboard or open the E-Flux by Road app and tap "Forgot password?" — the reset process is the same for both.
Enter your registered email address and submit the form.
Check your email inbox for a password reset link sent by E-Flux. Follow the link to set a new password. This method ensures quick resolution for most password-related issues. If you try to create an account and receive a message stating that your email address is already in use, this might mean you have not set a password or have forgotten it. Utilize the 'Forgot Password' feature by entering your email address to request a reset link. Follow the link to set a new password and regain access.
Logging in to your account
Your login credentials work for both the app and the dashboard — they are the same account. To log into the dashboard specifically, follow these steps:
Open the login page for the dashboard.
Enter your registered email address. This is the same email address where you receive E-Flux-related communications.
If you don’t remember your password, see the “Password Reset” section above for instructions on how to regain access.
Setting Up Business Accounts: EU vs. Non-EU Companies
E-Flux by Road offers business account options primarily for companies established within the European Union (EU). However, some restrictions apply:
Eligibility for EU-based Companies: Only companies established in the EU can register for business accounts.
Non-EU Companies: Companies registered in non-EU countries (e.g., Australia) are not eligible to set up business accounts due to tax regulations.
Alternative Option: Companies with a branch or legal entity in the EU can utilize that entity to establish a business account. These requirements are in place to ensure compliance with EU tax regulations, including VAT considerations.
Not sure whether to use the app or the dashboard? This article explains which environment is right for you.