Once you’ve received your charge card, you’ll need to activate it before it can be used. This extra step helps ensure that only you can use the card, adding a layer of security.
Charging cards must be activated before use to link them to your account, enabling functionality at charging stations. Without activation, the card remains in an "in transit" status and cannot be used.
Ensure that your shipping address is up-to-date in your account to avoid delivery issues. This will help prevent delays or misplacement of your charge card.
Troubleshooting guidance is available if you encounter issues during the activation process.
Why activation is required
Your charge card is inactive when shipped. Activating it:
Confirms your ownership of the card
Prevents unauthorised use
Links the card to your personal E-Flux by Road account
Step-by-step: activate your charge card
To activate your charge card, follow these steps:
Log in to your E-Flux by Road Dashboard
Go to My Cards
Click on Activate your card
Enter the card or tag number shown on your charge card
Confirm the activation
Once your card is activated, it’s ready to be used at any compatible charging station.
If you encounter issues with receiving or activating your charge card, there are steps you can take to resolve them effectively.