As soon as we have received the charging sessions from all the charging station operators, we start invoicing. You will receive an e-mail with the invoice. We invoice between the 12th and 16th of the month. Please note that reimbursement invoice statements are not emailed automatically and must be downloaded directly from the dashboard.
Tip: the charging sessions can be found in your E-Flux by Road account. You can export these to Excel, for your own administration. To download session data linked to invoices:
Go to the 'My Invoices' section in the E-Flux dashboard.
Find the relevant invoice and click on 'More' or a similar option.
Select 'Download Sessions' to retrieve the session data.
Choose your preferred file format (e.g., CSV or Excel) for the download.
Note: For charging sessions paid via in-app methods (e.g., credit card, Apple Pay, Google Pay) or QR code without a charging card, monthly invoices are not generated. Instead:
The payment is processed immediately after the session.
Use the session details visible in your account or app as proof of payment.
If needed, you can request a receipt through the dedicated receipt request form. UK drivers who used their credit or debit card to start a session with the E-Flux by Road app will not see invoices in the dashboard. These sessions are processed within 1-3 days and will appear in the Wallet section of the mobile app.