Billing and reimbursement process
At the start of each month, a revenue invoice is automatically generated for the charging sessions completed in the previous month. The payment for this invoice is due within 30 days. As a result, your reimbursement will typically be credited to your account by the end of the following month. For example, if you have charging sessions in January, you should expect your reimbursement by the end of February.
In exceptional cases, delays up to 45 days may occur according to our terms and conditions, accommodating unforeseen circumstances.
Why this Payment Schedule?
This timeline is based on the fact that charging sessions at your station are invoiced to the charge card providers between the 10th and 20th of each month. These invoices have a payment term of 7 to 14 days, which is why reimbursements are processed with a delay. Our terms and conditions stipulate that delays of up to 15 days beyond the usual processing timeframe are allowed, ensuring compliance with operational policies. A maximum processing window of 45 days is allowed to address unexpected situations and ensure operational flexibility.
Should your reimbursement invoice have been paid already?
Check in your E-flux by Road account to see if the invoice has been created. If your reimbursement invoice has not been paid between the last week of the month and the first week of the new month, please contact us via the chat, we’ll be happy to help you further.
Note that the reimbursement process may take up to 45 days under certain conditions, and support should be contacted if this timeline is exceeded.