Billing and Reimbursement Process

At the start of each month, a revenue invoice is automatically generated for the charging sessions completed in the previous month. The payment for this invoice is due within 30 days. As a result, your reimbursement will typically be credited to your account by the end of the following month. For example, if you have charging sessions in January, you should expect your reimbursement by the end of February.

This timeline is based on the fact that charging sessions at your station are invoiced to the charge card providers between the 10th and 20th of each month. These invoices have a payment term of 7 to 14 days, which is why reimbursements are processed with a delay.

Check in your E-flux by Road account to see if the invoice has been created. If your reimbursement invoice has not been paid between the last week of the month and the first week of the new month, please contact us via the chat, we’ll be happy to help you further.