Every month, we calculate what you're owed for the electricity used at your charging station(s), based on the tariff you've set, and pay it out automatically via a self-billing invoice. Which settings you need to check depends on your situation — pick the one below that matches yours.
Which situation applies to you?
I charge at home and get reimbursed by my employer
My charging station is also used by others (visitors, tenants, colleagues)
I manage a charging station for a Homeowners' Association (HOA/VvE)
I own multiple charging stations for my business
1. Home charging reimbursed by your employer
Your employer creates an E-Flux by Road account and invites you as an employee.
You register your home charging station under your own account.
Your employer sets the reimbursement rate under Reimbursements in their dashboard — this rate must not be set to €0 or "free."
You add your bank details under Profile and Settings > Personal > Reimbursement so payouts can reach you.
Each month, two invoices are generated automatically: one to your employer for the charging costs, and a self-billing invoice showing what's paid out to you.
2. Your station is used by others (visitors, tenants, colleagues)
Three things need to be checked here — missing any one of these is the most common reason reimbursement doesn't work as expected:
Roaming enabled on the station: go to your station's settings in the dashboard and turn on Roaming. Without this, drivers with a third-party card (Shell, ANWB, Leap, etc.) can't charge at your station at all.
A tariff is set on the station: go to My Locations > Pricing settings and confirm a per-kWh rate is configured — not left blank or at €0.
Access groups are set up correctly: access groups are only needed if you want to give specific cards free or discounted charging. Go to My Access Groups to create one, then link it to your station under My Locations > Pricing settings > Access Groups. If you don't want free charging for anyone, you can skip this — by default, all sessions are charged at your set tariff.
Drivers without a charge card or tag: they can still start a session by scanning the QR code on the charging station itself, without needing to be added to your account.
Third-party card sessions (roaming): when someone charges using a non-E-Flux card, you're still reimbursed at your set tariff, as long as roaming is enabled and a tariff is configured. A separate roaming fee of €0.03 per kWh (excl. VAT) applies to these sessions — this is charged to the cardholder's provider, not deducted from your reimbursement.
3. Charging stations for a Homeowners' Association (HOA/VvE)
During registration, enter the property manager's or VvE's IBAN as the payee — not an individual resident's.
If a different party needs to take over management of the station later, use the ownership/association change form.
Each month, two invoices are generated: one for residents to pay for their usage, and a self-billing invoice reimbursing the HOA's bank account for the total energy costs.
4. Multiple charging stations for your business
If you manage several stations, each one needs to be checked individually — settings don't automatically carry over between stations:
Roaming: must be turned on per station (in that station's own settings), not account-wide.
Pricing: each station needs its own tariff configured under My Locations > Pricing settings.
Payout details: unlike roaming and pricing, your bank details for reimbursement are set once at account level, under Profile and Settings > Reimbursements — not per station.
Payment timeline
Reimbursement invoices are generated at the end of each month, with payouts typically processed within 30–45 days. If the scheduled payment date falls on a weekend, it's paid out the next business day. In rare cases, delays of up to 15 additional days can occur — if a payment is significantly later than this, contact support.
Only sessions that were successfully recorded and are visible in your E-Flux dashboard can be reimbursed. If a station was offline and a session wasn't logged, it can't be reimbursed for that period — but if the missing data is uploaded later, it will automatically be included in the next reimbursement cycle (up to 3 months back).
Troubleshooting
A session shows kWh used, but no payout happened
Check whether the card used is in an access group set to "Free charging" instead of a paid rate. Go to My Locations > My Access Groups, select the relevant card, and switch it to a rate-based tariff.
A session is missing from an invoice entirely
Some third-party providers take up to a year to report sessions to us. Once reported, it will appear on a later invoice automatically.
Duplicate charges across months
This is usually caused by a delay in data syncing between the charging station and our servers, and typically resolves itself after a system update. If it persists, contact support with the session dates involved.