This article explains the shipping process and delivery timelines for your E-Flux by Road charge card.
Same-day shipping
We process and ship orders quickly to minimise wait times.
Orders placed on weekdays before 15:30 are shipped out the same day
Orders placed after 15:30 or during weekends/public holidays will be shipped on the next business day
Delivery time within the Netherlands
For deliveries within the Netherlands:
Average delivery time: 2 business days
Delivery is handled by PostNL
In rare cases, delivery may take longer depending on PostNL’s operational workload- Please account for delivery times of up to 5 business days, with possible delays during busy periods or public holidays
What to do if you haven't received your card or have delivery issues
If you have not received your charge card within 5 business days of ordering: In cases of reported non-delivery, the original card sent but not received will be blocked for security purposes, ensuring no unauthorized use.
Please contact our support team
We will promptly arrange a replacement charge card at no additional cost In addition, all non-delivered cards are immediately deactivated to ensure they aren't used improperly.- For repeated delivery issues, our team will guide you on further procedures to resolve the matter swiftly