This article explains the shipping process and delivery timelines for your E-Flux by Road charge card and tag.
Be sure to check your email for an order confirmation, which verifies that your card request has been successfully processed and prepared for shipment.
Card Order Confirmation
When you submit a request for a new charge card, you should receive an email confirming your order. This email serves as a notification that your request has been processed and the card will be prepared for shipment. Be sure to check both your inbox and spam folder for this confirmation email as it ensures the details of your request were successfully captured.
Same-day shipping
We process and ship orders quickly to minimise wait times.
Orders placed on weekdays before 15:30 are shipped out the same day
Orders placed after 15:30 or during weekends/public holidays will be shipped on the next business day
Delivery time within the Netherlands
For deliveries within the Netherlands: E-Flux cards and tags are typically shipped to the address associated with the customer’s account. This default address is used unless an alternative is provided during the order process.
When you submit a request for a new charge card, you should receive an email confirming your order. This email serves as a notification that your request has been processed and the card will be prepared for shipment. Be sure to check both your inbox and spam folder for this confirmation email as it ensures the details of your request were successfully captured.
Typically delivery time: 1–3 business days from dispatch for new cards
Delivery is handled by PostNL
In rare cases, delivery may take longer depending on PostNL’s operational workload - Please account for delivery times of up to 5 business days, with possible delays during busy periods or public holidays
What to do if you haven't received your card or have delivery issues
Common Reasons for Delays
Verification Requirements: Your card order may be on hold if identity or banking details have not been verified. Ensure that the personal details (name, address, city) in your E-Flux by Road account match the information on your bank identity statement (RIB). Note that RIBs from online banks may not be accepted; a RIB from a traditional bank is recommended.
Postal Delays: Even after dispatch, postal services may take longer than expected to deliver your card.
If you have not received your charge card within 5 business days of ordering: In cases of reported non-delivery, the original card sent but not received will be blocked for security purposes, ensuring no unauthorised use.
If your card has not arrived after 5 working days, ensure that your delivery address is correct and matches the details in your account. Additionally, verify your subscription plan and whether you opted for a physical card or tag.
Please contact our support team by mentioning in chat that you want to talk to a person.
We will promptly arrange a replacement charge card at no additional cost, and it will be delivered within approximately 2 business days from dispatch. In addition, all non-delivered cards are immediately deactivated to ensure they aren't used improperly.
For repeated delivery issues, our team will guide you on further procedures to resolve the matter swiftly
Ensure your identity and banking details are verified to avoid delays. Provide a bank identity statement (RIB) where the personal details match your E-Flux by Road account. Use a RIB from a traditional bank, as online bank RIBs may not be accepted.