How to restore the connection between your charging station and the E-Flux by Road platform
If your charging station loses connection to the E-Flux by Road platform, it may be due to a lack of internet or power. Follow the steps below to restore the connection.
Common causes of connection loss include unstable internet connections, power interruptions, or incorrect device configuration. Delays in reconnection may be a result of fluctuating network signals or persistent offline notifications.
Additionally, users often face challenges distinguishing when to use the E-Flux by Road app versus the online dashboard. The app is specialized for monitoring charging card usage, while station management, such as configuring settings and troubleshooting connectivity, should be handled via the online dashboard.
For example, verify that the charging station is receiving power by inspecting the circuit breaker or switch in the meter cupboard. If the switch is off, turning it back on may restore power automatically. However, if the switch trips again, it is recommended to contact an installer for assistance.
If the charging station connection is still not restored, consider performing a full reset. To do this, disconnect the power entirely and wait for at least 5 minutes before restoring it. This allows the system to fully reboot and resolve more persistent issues.
1. Power cycle the charging station
Turn off the switch in the fuse box to disconnect power to the charging station for 3 seconds.
Turn the switch back on. This resets the charging station and prompts it to reconnect to the platform.
Additionally, after turning the switch back on, the communication with the eMobility platform should automatically reboot, ensuring that the charging station reconnects seamlessly.
2. Check the connection status
Log in to your E-Flux by Road dashboard.
Check the status of your charging station:
Status: connected – The connection is restored, and your charging station is functioning properly.
Status: disconnected – The connection issue persists.- Status: unknown – The charging station might be offline due to software or configuration issues. Troubleshooting steps like restarting communication services may help. To further troubleshoot, ensure the charging station has a stable internet connection. For better reliability, consider using a SIM card setup if connectivity issues persist. When the status is 'unknown,' the platform is unable to display real-time data due to the charging point losing its connection to the platform. This issue can often be traced to problems with internet stability or configuration settings, and if unresolved, users should contact support.
If the charging station remains disconnected or newly installed stations do not appear, it is often due to incomplete registration or missing platform data, such as operator tariffs. Verify that the station is correctly registered on the platform and that all required data has been uploaded. Synchronization may take time, so wait before attempting to use the app.
Need further help?
Furthermore, you may test the compatibility of the tag by using it on another station. If issues persist, perform a power cycle or follow standard reconnection procedures provided by the manufacturer.
If the connection is still not restored after these steps, please reach out to our support team. Our agents will assist you in resolving the issue.
When reaching out, provide details of steps taken, error messages, or logs as these helps technicians in diagnosing and resolving issues more effectively.