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What do I do when the charge point is disconnected?
What do I do when the charge point is disconnected?

Bring the charge point back online

Gina ter Heide avatar
Written by Gina ter Heide
Updated over a month ago

How to Restore the Connection Between Your Charging Station and the E-Flux by Road Platform

If your charging station loses connection to the E-Flux by Road platform, it may be due to a lack of internet or power. Follow the steps below to restore the connection.


Steps to Restore the Connection

1. Power Cycle the Charging Station

  • Turn off the power to the charging station for 10 minutes.

  • Turn the power back on. This will reset the charging station and prompt it to reconnect to the platform.

2. Check the Connection Status

  • Log in to your E-Flux by Road dashboard.

  • Check the status of your charging station:

    • Status: Connected – The connection is restored, and your charging station is functioning properly.

    • Status: Disconnected – The connection issue persists.


Need Further Help?

If the connection is still not restored after these steps, please reach out to our support team. Our agents will assist you in resolving the issue.

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