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Why do I receive an invoice after cancelling my account?

Gina ter Heide avatar
Written by Gina ter Heide
Updated over 4 months ago

Charge Card Subscription and Billing

How Does the Charge Card Subscription Work?

At E-Flux by Road, you’ll only pay for what you use. This means your bill will include only the charging sessions that have actually occurred.

When Will I Receive My Bill?

  • Charge Point Operators (CPOs), also known as charge point providers, can bill your charging sessions up to one month after the session.

  • This means it can take up to two months for you to receive your final bill for a session.

Charge Station Subscription and Billing

How Does the Charge Station Subscription Work?

All the kWh charged using the E-Flux by Road eMobility platform are settled in the usual way.

What Happens If I Cancel My Subscription Early?

If you choose to cancel your subscription before the end of the subscription period—24 months (or 12 months for private accounts)—we will be obliged to invoice you for the remaining months of your subscription. The remaining months will be added to your final bill.

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