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Why haven't I received my charge station revenues?

Know when to expect your money

Gina ter Heide avatar
Written by Gina ter Heide
Updated over 2 weeks ago

Revenue payout schedule

We process and pay out revenue from your charging station on a fixed schedule:

  • Invoices are created in the first week of each month.

  • Payment occurs 30 days later, at the end of the month.

    • For example: revenue generated in January is paid out during the last week of February.

Haven't received your reimbursement?

If you haven't received your payout, follow these steps to troubleshoot:

  1. Check your financial information:

    • Navigate to profile & settings (bottom left corner).

    • Go to reimbursement and verify or add your account number.

  2. Notify us:

    • Have you updated your details? Let us know via chat or email by indicating that you want to speak with a person

    • Once we’ve received your message, we’ll make sure the missed compensation is transferred to you as soon as possible.

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