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Why haven't I received my charge station revenues?
Why haven't I received my charge station revenues?

Know when to expect your money

Gina ter Heide avatar
Written by Gina ter Heide
Updated over 2 weeks ago

Revenue Payout Schedule

We process and pay out revenue from your charging station on a fixed schedule:

  • Invoices are created in the first week of each month.

  • Payment occurs 30 days later, at the end of the month.

    • For example: Revenue generated in January is paid out during the last week of February.

Haven't Received Your Reimbursement?

If you haven't received your payout, follow these steps to troubleshoot:

  1. Check your financial information:

    • Navigate to 'Profile & Settings' (bottom left corner).

    • Go to 'Reimbursement' and verify or add your account number.

  2. Notify us:

    • After updating your information, let us know via the chat.

    • Click the chat button in the lower right corner of the dashboard.

Once we receive your request, we’ll process the reimbursement and transfer the funds to your account as quickly as possible.

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