Revenue payout schedule
We process and pay out revenue from your charging station on a fixed schedule:
Invoices are created in the first week of each month, covering reimbursement for the previous month's charging sessions.
Payment occurs 30 days later.
For example: reimbursement for February's charging sessions is invoiced in the first week of March, and paid out in the last week of March.
In rare cases, payments may experience delays of up to 45 days due to administrative or processing issues.
Haven't received your reimbursement?
If you haven't received your payout, follow these steps to troubleshoot:
Check your setup:
Log in to the E-Flux by Road Dashboard.
Confirm a tariff is set on your charging station — a missing or €0 tariff means no reimbursement can be calculated.
Confirm "Allow charging from other networks (roaming)" is enabled if others also charge at your station.
Navigate to profile & settings (bottom left corner) and go to reimbursement to verify or add your account number.
Give it a little time: if a session was delayed (for example, because a station was briefly offline), you don't need to contact us — we automatically include any delayed sessions from up to 3 months back in your next monthly reimbursement invoice.
Contact support if a session is still missing after 3 months, or if your payout hasn't arrived within the schedule above despite your setup being correct. Note that sessions older than 3 months can no longer be reimbursed, even manually — so it's worth reaching out well before that window closes if something looks off.
If support needs to regenerate your reimbursement invoice, payout typically follows within 14–30 days after approval.