Revenue payout schedule
We process and pay out revenue from your charging station on a fixed schedule:
Invoices are created in the first week of each month.
Payment occurs 30 days later, at the end of the month.
For example: revenue generated in January is paid out during the last week of February.
In rare cases, payments may experience delays of up to 45 days due to administrative or processing issues so you could also expect the payment to be done in the beginning of march in this case.
Haven't received your reimbursement?
If you haven't received your payout, follow these steps to troubleshoot:
Check your financial information:
Log in to the E-Flux by Road Dashboard.
Navigate to profile & settings (bottom left corner).
Go to reimbursement and verify or add your account number.
Notify us:
Have you updated your details and an reïmbursement invoice is missing in your invoices overview? Let us know via chat or email by indicating that you want to speak with a person in chat or email and mention that you would like to get your reimbursement invoice manually recreated.
Once we’ve received your message, we’ll make sure the missed compensation is transferred to you, normally the invoice will be created within 14 days and will follow the next reimbursement payment round as mentioned above. Contact Support: If your issue persists and exceeds expected timelines, the finance team will investigate potential causes, and updates will be communicated via email. Verify that all reimbursement invoice details have been correctly completed. If no discrepancies are identified, a delay of up to 45 days might occur due to administrative or banking factors. If the delay exceeds this timeline, contact E-Flux support to open a case with the finance team.