Reconnecting a charging station to the E-Flux eMobility platform
Good news: your subscription stays exactly as it is. Replacing or repairing your charging station doesn't cancel or restart your subscription — you're simply reconnecting your existing location and billing plan to a new physical device with a new EVSE ID.
Sometimes, a charging station might need repairs or replacement. If the connection between the charging station and the E-Flux eMobility platform is lost, you may need to reconnect it. This process requires notifying our support team so they can manually add the station back to the platform using a new EVSE ID number.
Steps to reconnect your charging station:
Let us know that your charging station needs to be re-added to the E-Flux eMobility platform.
Provide the EVSE ID number: you will need to provide a 7-digit EVSE ID number for the charging station. If your installer has already provided you with a sticker with the new ID, enter it here. If not, request the new sticker from us.
Apply the sticker: place the sticker with the new EVSE ID number and QR code on your charging station.
Once the station is linked to the platform, you'll need to:
Check your settings: make sure everything is as it should be — check your price settings, access groups, and reset function.
Confirm functionality: ensure the station works as expected and is ready for use.
By completing these steps, you will ensure the charging station is properly connected and functions smoothly.