You can change your charge card subscription at any time. We offer two types of subscriptions:
Comfort
Price: €3.23 per month
Best for: If you use public charging stations more than five times per month, this option offers a predictable monthly fee.
Setup Fee: A one-time €9.99 fee for creating and delivering the card applies when ordering the card, even if the card is not used for charging.
Flex
Price: €0.26 per charging session and a surcharge of €0.024 per kwh on sessions at non-E-Flux charge points.
Best for: If you charge less frequently and want to avoid monthly fees. You'll pay the regular charging rate plus €0.26 for each session.
Setup Fee: A one-time €9.99 fee for creating and delivering the card applies when ordering the card, even if the card is not used for charging.
Which subscription is right for you?
Comfort: Ideal for frequent charging (more than five times per month).
Flex: Best for occasional charging. Pay per session instead of a fixed monthly fee.
Detailed Explanation of the €9.99 Setup Fee
The €9.99 fee is a one-time charge applied for issuing or replacing a charging card or tag. This fee ensures the creation and delivery of the physical card or tag and is not tied to any subscription or charging usage fees. For example, if you request a Flex charging card, the €9.99 fee will be charged upon issuance, even if you do not use the card to charge.
Applicability to New and Replacement Cards
New Cards: The €9.99 fee is charged when you request a new charging card for the first time.
Replacement Cards or Tags: If you need to replace a lost or damaged charging tag, the same €9.99 fee applies.
Common Customer Questions
Why was I charged €9.99 even though I didn’t use the card? The fee is for creating and delivering the card, not for its usage. It applies upon request of the card.
Do I have to pay €9.99 for a replacement tag? Yes, the €9.99 fee applies to replacement tags as well.
Is the €9.99 fee a subscription? No, it is a one-time fee and not a recurring subscription charge.
How to change your subscription:
Fill out the form to change your subscription whenever your needs change.