Please sign in to your account and follow the steps below:

1. Click on 'My locations';

2. Click on the name of the relevant location;

3. Click on 'Configuration';

4. Click on the cog behind the charger whose rate you want to change;

5. Adjust the kWh rate. You can choose between a start tariff and a kWh tariff. There is also a time tariff. This time tariff runs from the start of the session;

6. Click on 'Update'.

You do not have the option to change the rate?

Then you probably do not have the rights. It may be that your employer, VvE manager, fleet operator or lease company can do this for you.