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How do I adjust the kWh rate?

When you want to change your kWh rate

Written by Gina ter Heide
Updated over 2 weeks ago

Please sign in to your account and follow the steps below:

Pricing adjustments cannot be made via the mobile app.

Before proceeding, ensure that you have the necessary permissions depending on your account type (e.g., account admin for VvE, employee stations, or residential associations).

For example, only company accounts can set or change tariffs for employee locations, while employees can view charger data but require admin rights to modify tariffs.

  1. Navigate to My Locations in the dashboard;

  2. Click on the name of the relevant location;

  3. Navigate to Price settings;

  4. Select the relevant charger and modify its pricing settings;

Adjust the kWh rate. You can choose between a start tariff and a kWh tariff. There is also a time tariff. This time tariff runs from the start of the session; The default pricing displayed on maps or apps includes the owner-set tariffs, roaming costs, and VAT fees. However, if you're charging at an E-Flux station, roaming fees do not apply.

Additionally, E-Flux does not set its own tariffs or add mark-ups for public or home charging stations, ensuring transparency and fairness in pricing.

Further, residential associations managing stations should input net prices (e.g., €0.16) within the E-Flux dashboard, with final prices reflecting VAT (e.g., €0.1899 including 19% VAT). E-Flux ensures transparent pricing by invoicing exactly the rates provided, without additional markup for home or public stations.

This approach ensures transparency by invoicing users based on the exact costs received from the charging station provider or operator.

5. Click on Update.

Viewing Reimbursement and Pricing Details

To monitor pricing and manage reimbursements as a charging station owner:

  1. Log in to your E-Flux dashboard.

  2. Navigate to the 'My Reimbursement Invoices' section.

  3. Download and review the invoiced details for transparency regarding kWh transactions.

You do not have the option to change the rate?

Then you probably do not have the rights. It may be that your employer, VvE manager, fleet operator or lease company can do this for you. Typically, authorized users such as account administrators within an organization have the right to make these changes. For assistance, contact the administrator of your organization's E-Flux account.

For employee stations under a company account, only the company account has the permissions to set or change the tariff, unless admin rights are granted to specific employees.

For VvE accounts, rates must be adjusted by an account admin within the VvE management. In company-configured employee stations, only admins within the organization can modify tariffs. Meanwhile, residential associations are responsible for updates via the dashboard, ensuring VAT compliance.

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