Sometimes you can't get your charging plug out of your car or charging station. In this short article you can read how to solve this problem.
What to do if you can't get your charging plug out of your car:
First check if your charging session is fully finished, you can tell by the color of the light on the charging station. Is it green? Then there is no active charging session.
Is this the case? Then you can close, lock and then unlock all the doors of your car. Now you could disconnect the charging plug from the car again.
What to do if you can't get your charging plug unplugged from the charging station:
First check if your charging session is completely finished, you can tell by the color of the light on the charging station. Is it green? Then there is no active charging session.
Is the plug still in the charger but not in the car without an active charging session. Then contact our support toppers.