Idle fees are only available on the Business or Enterprise package. This feature is not included in the standard plan. Contact your E-Flux by Road contact for more information about upgrading.
What is it?
Tariffs can be set on all connectors of a location. We provide the possibility to set a tariff per kWh, per hour, and per session. Additionally we allow you to configure an idle fee to charge an additional fee if a car is done charging, but remains connected to the charging station. Charging an idle fee will be an incentive for car owners to quickly remove their car.
Important: idle fee detection relies entirely on status information sent by the charging station itself. The platform determines that a car has stopped charging (while still connected) based on the "Suspended EV" status notification received from the station, combined with the energy meter reading no longer increasing. If a charging station doesn't send this status promptly or reliably, the idle period — and therefore the idle fee — may not be detected or calculated correctly. This is a limitation of the charging station's own reporting, not something E-Flux by Road can control.
Who can use idle fees?
Idle fees are only available to customers on the Business or Enterprise package. If you are on the standard plan, this feature is not accessible.
Within eligible accounts, idle fees are currently available in beta and can be configured by the charge point operator. The account admin can manage the tariff settings.
How does this work on our platform?
Navigate to a charging station in your account;
Select the charging station you would like to update tariffs on;
Select the tab configuration for the location;
Edit settings;
Edit the price settings per connector;
Enable the idle fee and set a fee per minute. Add a wait period in minutes before the idle fee starts applying. Example: EV is fully charged at 18:00h. With a wait time of 30 min. the idle fee will start taking effect at 18:30h.