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How can users pay at my charging station?
How can users pay at my charging station?

Discover how the users of your charging station can pay for their session

Gina ter Heide avatar
Written by Gina ter Heide
Updated over a month ago

Owning a Public Charging Station: Enhancing Payment Options

As the owner of a public charging station, offering seamless service is essential. This article explains how you can leverage our supported payment options and manage them effectively.

Payment terminals

Which payment terminals does E-Flux by Road support?

E-Flux by Road supports these payment terminals:

  • IM30

  • Payter Apollo

  • Payter P66

  • Worldline Valina

  • OPM-C60

Which payment cards does Road support?

Road supports the following payment cards:

  • Visa

  • Mastercard

  • VPay/Visa Debit

  • Maestro/Mastercard Debit

  • Girocard

How can I activate a payment terminal and transaction services?

To activate your payment terminal and use our transaction services:

  • Complete the provided form.

  • There is no Know Your Customer (KYC) procedure, making the onboarding process quick.

What should I do if my payment terminal is not working?


If your payment terminal is malfunctioning:

  • Contact the vendor who supplied your terminal or charger.

  • For issues related to failed payments or transactions, reach out to our support team.

Can I activate a payment terminal not listed above?


If you wish to activate an unlisted payment terminal:

  • Contact your Customer Success Manager.

  • We may consider adding it to our integration roadmap based on demand.

QR Code Payments

How can I enable QR code payments on my public charging stations?


Starting April 13, 2024, all QR codes on public chargers will automatically link to the new Scan and Pay landing page. No separate activation is required.

What are the costs for an ad hoc session?


The fee for each session paid via a payment terminal or QR code includes:

  • €0.15 per session

  • 3.5% of the total session amount (excluding VAT)

These transaction fees are billed to the charging station owner.

Where can I display tariffs if my charger does not have a screen?


If your charger lacks a screen:

  • The QR code on the station will lead to a page displaying current tariffs.

Payments

Who pays for the transaction fee?


The charging station owner is responsible for all transaction fees. These fees will be itemized on your monthly CPO invoice.

How do I receive the funds for ad hoc payments?


Funds from ad hoc payments are added to your total monthly reimbursement and transferred to your bank account.

Regulation

What is AFIR (Alternative Fuels Infrastructure Regulation)?


AFIR is a European regulation outlining standards for public charging infrastructure.

Who does AFIR apply to?


AFIR applies to public charging stations installed after April 13, 2024.

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