We want to keep your account secure and make sure you are always aware of activity on your charge card or token.
Why this matters
Not everyone uses the mobile app or has notifications enabled. To ensure all users stay informed, we introduced an email notification for completed sessions.
This update helps customers who do not use the app or have notifications disabled stay aware of all activity on their account.
Email confirmation
After every completed charging session with your E-flux by Road card or token, you will receive an automatic email notification.
Please note: these notifications are only sent to customers who have a verified email address. If you wish to receive the notification after charging but have not yet verified your email address you can read how to do so in this help article.
What the Email includes
The location where the charging session took place
The energy used (kWh)
The duration of the session
The email acts as an instant confirmation that your charging session has successfully ended. It provides transparency and reassurance, even if you don’t use the mobile app.
Security benefits
With the rise of fraud and RFID cards being cloned, this new layer of communication helps you:
Identify and report any unauthorized activity immediately.
Detects if your MSP card or token has been cloned or used without your consent.
Opting out of notifications
If you prefer not to receive these email notifications, you can opt out at any time by clicking the link in the email and updating your notification preferences in your account.