Charging session still listed as active in the app or dashboard
Why does this happen?
Sometimes, a charging session may remain listed as active in our app or dashboard, even though it has physically ended. This is usually due to a delay in receiving updated information from the charging station provider.
Does this affect billing or other sessions?
No, this issue will not affect other charging sessions or your billing. Once the physical session ends, the billing process will proceed correctly, regardless of the status shown in the app or dashboard.
How long does it take to update?
In most cases, the session will automatically appear as ended in the app within 72 hours.
What to do if the session is still marked as active after 72 hours
If the session is still listed as active after 72 hours:
Contact our support team, by mentioning in the chat "talk to a human.".
Provide the following details:
The charge card or account used.
The location and time of the charging session.
Any relevant session ID (if available).
We’ll investigate and resolve the issue as quickly as possible.