Charging session still listed as active in the app or dashboard
Why does this happen?
Sometimes, a charging session may remain listed as active in our app or dashboard, even though it has physically ended. This is usually due to a delay in receiving updated information from the charging station provider.
Does this affect billing or other sessions?
No, this issue will not affect other charging sessions or your billing. Once the physical session ends, the billing process will proceed correctly, regardless of the status shown in the app or dashboard.
How long does it take to update?
In most cases, the session will automatically appear as ended in the app within 72 hours.
What to do if the session is still marked as active after 72 hours
If the session is still listed as active after 72 hours, follow these steps:
Wait for Automatic Termination
In most cases, the session will automatically close after 72 hours. This is the standard timeframe, and if there are no issues, you don’t need to take any action.Check kWh Usage
Even if the session still appears as active, this does not always mean it is ongoing. Please confirm if the energy consumption (kWh) has stopped increasing.If kWh is no longer increasing, the session has already ended, even though the status may look open.
You can safely continue using your card in this case.
If the session is at an E-Flux charging station
A new session cannot be started on another E-Flux station while the old one is still shown as active.
If this happens, please contact us, by mentioning in chat that you want to talk to a person and provide:
The charge card or account used
The location and time of the charging session
Any relevant session ID (if available)
If the session is at another provider’s station
First, try your card at a different charging station.
If the card does not work, check if a session is still active at the original provider’s station.
If it is, contact the provider of that charging station, as only they can stop the session. This is only needed if the ongoing session is blocking your card at other stations.