Charging session still listed as active in the app or dashboard
If your charging session is still showing as active and you are worried about being billed — or if another vehicle has started charging at the same station and you are concerned it will be charged to your account — this article explains what is happening and what to do.
Why does this happen?
Sometimes, a charging session may remain listed as active in our app or dashboard, even though it has physically ended. This is usually due to a delay in receiving updated information from the charging station provider.
Does this affect billing or other sessions?
No, this issue will not affect other charging sessions or your billing. Once the physical session ends, the billing process will proceed correctly, regardless of the status shown in the app or dashboard. You will not be charged more than your actual usage.
How long does it take to update?
In most cases, the session will automatically appear as ended in the app within 3-5 days.
What to do if the session is still marked as active after 5 days
If the session is still listed as active after 5 days, follow these steps:
Contact the charging station operator that started the session, they could stop the session if required.
How can I find the station operator?
Look for the operator's name or logo on the charging station. This is often clearly labeled.
Alternatively, check your charging app, as it typically displays the station's operator along with other station details.
If there are still any unclarities or confusion, contact our human team by mentioning that you want to talk to a person in chat, email or phone.