E-Flux by Road

Gina ter Heide

Esmeé Goeting

Sjoerd Kortekaas

Track, understand, and manage your charging sessions with ease.

Charging sessions 

Why it might happen the charge sessions you did don't show up (yet)

Why aren't all my charge sessions visible in my account?

Use the self-service support feature on the QR code page

What can I do when a session won't start?

How can I unlock a stuck cable?

Quick self-service support for EV drivers to resolve common charging issues

Self-Support Flow for EV Drivers

Get in touch with us so that we can help you out

What can I do when my E-Flux by Road charging sessions seem incorrect?

Do you still have an active charging session while you are not charging?

Active charging session

Having trouble charging? Find quick help and solutions here.

Charging issues & support

Everything you need to know about the additional fees for Gireve and e-clearing networks

Additional fees for Gireve and e-Clearing

Understand what options you have to pay for your charging session

How can I pay at a charging station?

Start charging your electric car using a charge card

How can I start and end a session with a charge card?

How can I start a session without a charge card?

You also pay for parking with an electric car, but how?

How do I pay for my parking fee while charging?

What is roaming and how exactly does it work?

What are roaming costs?

Understanding roaming activity in E-Flux by Road

So you can be sure the charge point is working

What is meant by the charger status?

Sergej de Wit

Guides for starting, stopping, and managing your charge sessions.

Starting and ending a session 

Charging at regular charging stations and fast chargers

How long does it take to charge my car?

You don't want to overcharge your battery

My charging sessions are greater than the capacity of my battery, how is that possible?

Make sure your car lasts as long as possible

How can I charge my car without damaging the battery?

What about power loss while charging?

Improve charging efficiency and protect your EV battery.

Battery & charging efficiency 

Find answers and get help from Intercom Support and Community Experts

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