E-Flux by Road

Gina ter Heide

Sjoerd Kortekaas

Bob Gerrmann

Track, understand, and manage your charging sessions with ease.

Charging sessions 

Why it might happen the charge sessions you did don't show up (yet)

Why aren't all my charge sessions visible in my account?

Use the self-service support feature on the QR code page

What can I do when a session won't start?

How can I unlock a stuck cable?

Quick self-service support for EV drivers to resolve common charging issues

Self-Support Flow for EV Drivers

Do you still have an active charging session while you are not charging?

Active charging session

What should I do if I encounter an issue at a charging station not operated by E-Flux by Road?

Having trouble charging? Find quick help and solutions here.

Charging issues & support

Understand what options you have to pay for your charging session

How can I pay at a charging station?

Start charging your electric car using a charge card

How can I start and end a session with a charge card?

How can I start a session without a charge card?

You also pay for parking with an electric car, but how?

How do I pay for my parking fee while charging?

What is roaming and how exactly does it work?

What are roaming costs?

Understanding roaming activity in E-Flux by Road

So you can be sure the charge point is working

What is meant by the charger status?

Everything you need to know about the email notification

Completion notifications via Email

Start session without charge card

Stèphanie Zonneveld

Guides for starting, stopping, and managing your charge sessions.

Starting and ending a session 

Charging at regular charging stations and fast chargers

How long does it take to charge my car?

You don't want to overcharge your battery

My charging sessions are greater than the capacity of my battery, how is that possible?

Make sure your car lasts as long as possible

How can I charge my car without damaging the battery?

What about power loss while charging?

Improve charging efficiency and protect your EV battery.

Battery & charging efficiency 

Find answers and get help from Intercom Support and Community Experts

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Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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