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How Can I Add My Charging Station If the Serial Number Is Not Accepted?
How Can I Add My Charging Station If the Serial Number Is Not Accepted?

If the serial number of your charging station is not accepted when adding it, follow these steps to resolve the issue:

Bob Gerrmann avatar
Written by Bob Gerrmann
Updated over a week ago

1. Check the Error Message

Two common messages may appear:

  • "Configuration not yet fully completed"

  • "No charging station found"

2. Solution Based on the Error Message

Message: "Configuration not yet fully completed"
The installer must complete the configuration before the charging station can be linked.

Action:

  • Contact your installer to finalize the setup.

  • Alternatively, Road Support can assist you via the "Talk to a Human" option in the chat or by phone at +31 (0)850185243.

Message: "No charging station found"

Check the Serial Number

  • Ensure it is entered correctly, without typos or extra spaces.

    • Verify that it matches the sticker on the charging station more info

Try the OCPP-ID

  • If the serial number doesn’t work, try entering the OCPP-ID instead.

  • This ID can be found in the charging station settings.

Check if the Charging Station is Already Linked to E-Flux

If none of the above steps work, try restarting the charging station

  • Disconnect the station from power for 1 minute and reconnect it.

  • Try adding the serial number again.

3. Still Having Issues?

Contact Road Support via chat or phone (+31 (0)850185243) so they can manually check the connection and assist you further. 🚀

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