1. Check the Error Message
Two common messages may appear:
"Configuration not yet fully completed"
"No charging station found"
2. Solution Based on the Error Message
Message: "Configuration not yet fully completed"
The installer must complete the configuration before the charging station can be linked.
Action:
Contact your installer to finalize the setup.
Alternatively, Road Support can assist you via the "Talk to a Human" option in the chat or by phone at +31 (0)850185243.
Message: "No charging station found"
Check the Serial Number
Ensure it is entered correctly, without typos or extra spaces.
Verify that it matches the sticker on the charging station more info
Try the OCPP-ID
If the serial number doesn’t work, try entering the OCPP-ID instead.
This ID can be found in the charging station settings.
Check if the Charging Station is Already Linked to E-Flux
If the charging station is not yet linked, follow the manuals for your charging station or ask your installer to do so.
Once correctly linked, the station should become visible through the serial number.
If none of the above steps work, try restarting the charging station
Disconnect the station from power for 1 minute and reconnect it.
Try adding the serial number again.
3. Still Having Issues?
Contact Road Support via chat or phone (+31 (0)850185243) so they can manually check the connection and assist you further. 🚀