Check the error message
Two common messages may appear:
Configuration not yet fully completed
No charging station found
Solution based on the error message
Message: configuration not yet fully completed
The installer must complete the configuration before the charging station can be linked.
Action:
Contact your installer to finalize the setup.
Alternatively, Road Support can assist you via the chat or by phone at +31 (0)850185243.
Message: No charging station found
Check the serial number
Ensure it is entered correctly, without typos or extra spaces.
Verify that it matches the sticker on the charging station more info
Try the OCPP-ID
If the serial number doesn’t work, try entering the OCPP-ID instead.
This ID can be found in the charging station settings.
Check if the charging station is already linked to E-Flux
If the charging station is not yet linked, follow the manuals for your charging station or ask your installer to do so.
Once correctly linked, the station should become visible through the serial number.
If none of the above steps work, try restarting the charging station
Disconnect the station from power for 1 minute and reconnect it.
Try adding the serial number again.
Could the device be too old to connect?
In some cases, a serial number is not recognized because the device running on it has firmware that is no longer compatible with our back office. This is not limited to charging stations — any device that communicates with the E-Flux platform requires a minimum firmware version to establish a connection.
Signs this may be the cause:
The serial number is correctly formatted but still returns "No charging station found".
The device has never been connected to any back office or has been offline for a long time.
The device model is older and may not have received recent firmware updates.
What to do:
Check the current firmware version of the device (if accessible via its settings or display).
Contact the manufacturer to verify whether the firmware version is still supported and whether an update is available.
If a firmware update is not possible (e.g. the device is end-of-life), the device may no longer be compatible with the E-Flux back office. Contact Road Support via chat or phone (+31 (0)850185243) to confirm.
Still having issues?
Contact Road Support via chat or phone (+31 (0)850185243) so they can manually check the connection and assist you further.