We're thrilled to introduce an improved sign-up experience designed to make our platform even more secure and reliable for you. This update includes a few new, important verification steps.
Why are these changes happening?
We've implemented these new verification steps to bring you several key benefits:
Increased Security: We're enhancing our platform to protect your account and reduce the risk of fraud.
Full Compliance (KYC): These steps ensure we meet important regulatory requirements (Know Your Customer), creating a trustworthy environment for all users.
These mandatory verification steps apply whenever you're creating a new E-Flux by Road account or ordering a charge card as an MSP (Mobility Service Provider).
Who needs to verify?
This updated verification process is primarily for new E-Flux by Road users. If you are creating a brand new account, you will need to complete these verifications before you can access your dashboard.
Please Note: If you are an existing E-Flux by Road user, you are not required to go through these new verification steps to log in to your dashboard. However, you will have the option to verify your details later if you wish.
What to expect
The specific verification steps you'll need to complete will depend on your customer type and your country:
MSP Customers in the Netherlands: You'll complete Email, Phone, and Bank verification.
CPO Customers in the Netherlands: You'll complete Email and Phone verification.
MSP Customers (rest of Europe): You'll complete Email and phone verification.
CPO Customers (rest of Europe): You'll complete Email and phone verification.
Understanding Each Verification Step
Here's a breakdown of what each verification step involves:
1. Email verification
This step helps us confirm your contact information and ensure you receive important updates.
Unique Email: Each email address can only be used once per provider on our platform.
Domain check: We automatically check that your email domain is valid and not on a spam list.
Verification link: We'll send a unique link to your email address. Simply click this link to verify.
Important: This link is valid for 24 hours.
Resend policy: If you don't receive the email, you can request a new verification email after 5 minutes.
For a detailed guide on how to verify your email address, please click here.
2. Phone verification
This adds an extra layer of security to your account.
Supported countries: You can only verify phone numbers with a country code from a supported list of countries within the EEA (European Economic Area). Currently, our SMS provider does not cover countries outside the EEA.
One-Time Password (OTP): We'll send a 6-digit one-time password (OTP) to the phone number you entered.
Important: This OTP is valid for 15 minutes.
Resend policy: If you don't receive the OTP, you can request a new one after 5 minutes.
For a detailed guide on how to verify your phone number, please click here.
3. Bank verification (Netherlands only)
This step is crucial for financial transactions and account security.
Available only in the Netherlands: Please note that bank verification is only available if you are signing up from the Netherlands. Currently, we do not have an option to verify a payment method for customers outside the Netherlands.
Method: The verification process is securely done through iDEAL.
Process: You will need to have access to your online banking environment. We'll request a small transaction of €0.01 (one cent) to confirm that the bank account belongs to you. This amount will not be deducted from your account.
For a detailed guide on how to verify your bank account, please click here.
Frequently Asked Questions
Have a question? We might have the answer here:
I did not receive the verification email and/or SMS. What should I do?
For Emails: Please check your spam or junk folder first. If you still don't see it, you can request a new verification email after 5 minutes from the sign-up screen.
For SMS: You can request a new code in your browser after 5 minutes from the sign-up screen.
What if I entered the wrong email address?
The quickest way to resolve this is to start a new registration and create a new account with the correct email address. Alternatively, you can reach out to our customer support department to have your email address updated.
I tried starting a new registration, but it takes me back to the last verification step. What's happening?
Our system is designed to remember where you left off. If you made a mistake during sign-up and find yourself stuck, you'll need to clear all cookies in your web browser or try signing up again using an incognito (private) Browse window. This will allow you to start the process fresh.