How to assist customers with charge point issues using the eMobility platform
If a customer contacts you about charge point issues, you can help them get back on track using the eMobility platform.
Follow these steps
Navigate to actions in the dashboard:
Log in to the eMobility platform and go to the dashboard.
Choose the appropriate action:
Select unlock to release the charging cable if it's stuck.
Choose hard reset to reset the charge point if a more thorough solution is needed.
These simple steps help ensure your customers can quickly resume their charging sessions without complications.