Skip to main content

How can I assist a customer when in trouble?

The best service for your customers

Gina ter Heide avatar
Written by Gina ter Heide
Updated yesterday

How to assist customers with charge point issues using the eMobility platform

If a customer contacts you about charge point issues, you can help them get back on track using the eMobility platform.

Follow these steps

  1. Navigate to actions in the dashboard:

    • Log in to the eMobility platform and go to the dashboard.

  2. Choose the appropriate action:

    • Select unlock to release the charging cable if it's stuck.

    • Choose hard reset to reset the charge point if a more thorough solution is needed.

These simple steps help ensure your customers can quickly resume their charging sessions without complications.

Did this answer your question?