How to Assist Customers with Charge Point Issues Using the eMobility Platform
If a customer contacts you about charge point issues, you can help them get back on track using the eMobility platform.
Steps to Assist with Charge Point Issues
Navigate to 'Actions' in the Dashboard:
Log in to the eMobility platform and go to the dashboard.
Choose the Appropriate Action:
Select "Unlock" to release the charging cable if it's stuck.
Choose "Hard Reset" to reset the charge point if a more thorough solution is needed.
These simple steps help ensure your customers can quickly resume their charging sessions without complications.