All Collections
Installers
Offer support to your customers
How can I assist a customer when in trouble?
How can I assist a customer when in trouble?

The best service for your customers

Gina ter Heide avatar
Written by Gina ter Heide
Updated over a week ago

If a customer contacts you about charge point issues, you can send them right on their way with our eMobility platform.

To do this, go to 'Actions' in the dashboard and pick "Unlock" to release the charging cable or "Hard Reset" to reset the charge point!

Did this answer your question?