E-Flux by Road

Gina ter Heide

Sjoerd Kortekaas

Bob Gerrmann

Everything you need to know as an installation partner of E-Flux by Road

Installer support 

Preparations for technical support from Road

Configuration settings to configure a charging station against our eMobility platform

E-Flux by Road platform configuration settings

Make sure your charge point is always set up properly

What is the auto configuration and how do I use it?

Take as much out of your customer's hands as possible

How can I check if a charging station is online and get it ready for registration for my customer?

Details on manufacturer-specific SIM card handling

SIM configuration overview for EV charging stations

Automatic blocking when used in a different device

SIM Card security

Collaborating with E-Flux by Road as an installer

Everything you need to know about the installer programme at Road

Partner program for installers at E-Flux by Road

Find the right charge point in the platform

How do I look for a specific charge point?

Installation & setup 

How can I assist a customer when in trouble?

How do I examine a charge point or an error?

How can I take the charger out of service?

Plan an appointment and we'll available to support you then

How do I book an installation or service with E-Flux by Road?

If the serial number of your charging station is not accepted when adding it, follow these steps to resolve the issue:

How can I add my charging station if the serial number is not accepted?

How can I filter the commands?

Understanding the diagnostics of a charge point

How do I request the logfiles?

How can I retrieve log files from a specific date?

How do I obtain the right version of firmware?

How do I upgrade the charge point firmware?

Halima Aarou

Configuration & troubleshooting

After configuring the charging station, let your customer set up their account to manage their charging station

How can I invite my customer to set up their account?

So that your charging stations are well matched!

How do you stick EVSE IDs on parent/child charging squares?

Account & EVSE setup 

Find answers and get help from Intercom Support and Community Experts

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