Installer support
Everything you need to know as an installation partner of E-Flux by Road
By Sjoerd and 3 others4 authors25 articles
- Preparations for technical support from Road
- E-Flux by Road platform configuration settings
- What is the auto configuration and how do I use it?
- How can I check if a charging station is online and get it ready for registration for my customer?
- SIM configuration overview for EV charging stations
- SIM Card security
- Collaborating with E-Flux by Road as an installer
- Partner program for installers at E-Flux by Road
- How do I look for a specific charge point?
- How can I manage business and personal EV charging on a single home charging station with separate billing systems?
- VPN SIM Cards: Configuration and Connection Guide
- How can I assist a customer when in trouble?
- How do I examine a charge point or an error?
- How can I take the charger out of service?
- How do I book an installation or service with E-Flux by Road?
- How can I add my charging station if the serial number is not accepted?
- How can I filter the commands?
- How do I request the logfiles?
- How can I retrieve log files from a specific date?
- How do I obtain the right version of firmware?
- How do I upgrade the charge point firmware?
- How to work work with detected issues