How to Read Out a Charge Point and Identify Error Messages
When your charging station isn’t functioning properly, it’s helpful to perform a charge point readout to understand the issue. Follow the steps below to retrieve the necessary information.
Steps to Read Out a Charge Point
1. Access 'Commands'
Navigate to the Commands section in your system.
2. Filter for "StatusNotifications"
Filter notifications to StatusNotifications, which provide detailed information about the charge point and its connectors.
Connector ID 0: Refers to the charge point itself.
Connector ID 1: Refers to Connector 1.
Connector ID 2: Refers to Connector 2.
3. Check the Current Status
The StatusNotification shows the current status of the charge point. Common statuses include:
Available: The connector is ready for use.
Faulted: An error has occurred.
4. Review Additional Information for Faults
If the status is Faulted, additional details will appear in the Info tab. This information can help you or the manufacturer diagnose the issue.
Next Steps
Use the information in the Info tab to identify the fault.
Consult the manufacturer’s manual for guidance on resolving the issue.
Contact the manufacturer if further assistance is needed.
By following these steps, you can quickly diagnose and address charging station issues. If you're unsure about any of these steps, don’t hesitate to reach out for support.