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How can I retrieve log files from a specific date?

View data of a charging station

Gina ter Heide avatar
Written by Gina ter Heide
Updated this week

How to retrieve diagnostics

  1. Log in to your dashboard;

  2. Click on the OCPP ID;

  3. Go to diagnostics;

  4. Click on request diagnostics.

  5. Go to commands and copy the location URL from the command that was just sent;

  1. Click on execute command;

  2. Select the method: GetDiagnostics;

  3. Here you need to fill in several fields:

    • Location = what you just copied in step 5

    • Retries = 2

    • RetryInterval = 20

    • StartTime = example May 2, 2022: 2022-05-01T22:00:00Z

    • EndTime = example May 5, 2022: 2022-05-04T22:00:00Z

  4. Click execute;

  5. Wait until you see the diagnostics status notification uploaded and download.

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