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How can I retrieve log files from a specific date?

View data of a charging station

Gina ter Heide avatar
Written by Gina ter Heide
Updated over 5 months ago

How to Retrieve Diagnostics

  1. Log in to your dashboard;

  2. Click on the 'OCPP ID';

  3. Go to 'Diagnostics';

  4. Click on 'Request Diagnostics'.

  5. Go to 'Commands' and copy the Location URL from the Command that was just sent;

  1. Click on 'Execute Command';

  2. Select the method: "GetDiagnostics";

  3. Here you need to fill in several fields:

    • 'Location' = what you just copied in step 5

    • 'Retries' = 2

    • 'RetryInterval' = 20

    • 'StartTime' = example May 2, 2022: 2022-05-01T22:00:00Z

    • 'EndTime' = example May 5, 2022: 2022-05-04T22:00:00Z

  4. Click 'Execute';

  5. Wait until you see the diagnostics status notification 'Uploaded' and download.

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