Preparing for Installation: Essential Tools

Before an installation service takes place, it is essential that the installer prepares the following tools and software.

The installer must download the ACE Service Installer from Alfen before the service begins. You can download the Service Installer from the following page: Downloads | Alfen N.V.. Once downloaded, the installer can log in to the charging station using the default password for that specific charger.

Ensure that the correct license key has been purchased via the Alfen Portal. This license key is necessary to activate load balancing, create a Smart Charging Network, or modify other configuration settings.

Another tool the installer must download before the service is Anydesk. This program allows us to remotely access the installer's laptop to make the required changes. While other programs like TeamViewer or Quick Assist can also be used, our preferred option is Anydesk.

All the above programs must be installed on a Configuration Device (laptop) running a Windows operating system. Once on-site, the laptop must be connected to an open internet connection to access Alfen’s servers.

The installer must bring a UTP cable to connect the laptop to the charging station or switch. The communication cable must be fitted with RJ45 plugs.

If applicable, any firewalls or network protection settings on the laptop or network that could block changes in the Service Installer must be deactivated by the installer or domain administrator before the service begins.