E-Flux by Road

Why it might happen the charge sessions you did don't show up (yet)

Why aren't all my charge sessions visible in my account?

Explains the OCPP statuses Suspended EVSE and Suspended EV: what they mean, what causes them, and when you need to take action.

What do the Suspended EVSE and Suspended EV statuses mean?

Use the self-service support feature on the QR code page

What can I do when a session won't start?

How can I unlock a stuck cable?

Quick self-service support for EV drivers to resolve common charging issues

Self-Support Flow for EV Drivers

Do you still have an active charging session while you are not charging?

Active charging session

What should I do if I encounter an issue at a charging station not operated by E-Flux by Road?

Gina ter Heide

Bob Gerrmann

Sjoerd Kortekaas

Having trouble charging? Find quick help and solutions here.

Charging issues & support

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