E-Flux by Road Help Center

Installers

Everything you need to know as an installation partner of E-Flux by Road

Partner program for installers at E-Flux by Road

Configure the charging station

How do I book an installation or service with E-Flux by Road?

Preparations for technical support from Road

E-Flux by Road Platform Configuration settings

What is the auto configuration and how do I use it?

How can I check if a charging station is online and get it ready for registration for my customer?

How can I invite my customer to set up their account?

How do you stick EVSE IDs on Master/Slave charging squares?

SIM Configuration Overview for EV Charging Stations

Offer support to your customers

How can I assist a customer when in trouble?

How do I look for a specific charge point?

What is meant by the charger status?

How do I examine a charge point or an error?

What do I do when the charge point is disconnected?

How can I take the charger out of service?

Read the charging station

How can I filter the Commands?

How do I request the logfiles?

How can I retrieve log files from a specific date?

How do I obtain the right version of firmware?

How do I upgrade the charge point firmware?