E-Flux

Collaborating with E-Flux as an installer

Rob Wisman

Paul Rikumahu

Kirsten van den Brink

Answers on questions of installation companies that cooperate with E-Flux

E-Flux installation partners

So that your charging stations are well matched!

How do you stick EVSE IDs on Master/Slave charging squares?

Configuration settings to configure a charging station against our eMobility platform.

E-Flux Platform Configuration settings

Make sure your charge point is always set up properly

What is the auto configuration and how do I use it?

Take as much out of your customer's hands as possible

How can I check if a charging station is online and get it ready for registration for my customer?

Plan an appointment when we will help you

How do I book an installation or service with E-Flux?

Gina ter Heide

 Find out what tasks and actions you can handle yourself in the context of e-mobility. Get empowered with self-help tips and guidance for common scenarios.

What can you do yourself?

How can I assist a customer when in trouble?

Taking the charger out of service

What do I do when the charge point is disconnected?

 Learn how to offer exceptional support to your customers in the e-mobility industry. Explore tools and resources for providing top-notch customer service.

Provide support to your customers

Find the right charge point in the platform

How do I look for a specific charge point?

How can I filter the Commands?

Retrieve log files from a specific date

How do I examine a charge point or an error?

Understanding the diagnostics of a charge point

How do I request the logfiles?

So you can be sure the charge point is working

What is meant by the charger status?

 Learn how to read and interpret the information displayed on a charge station. Get insights into understanding the charging process and station status.

How do I read the charge station?

How do I upgrade the charge point firmware?

How do I obtain the right version of firmware?

 Discover important information about the firmware of charging stations. Learn how firmware updates can enhance performance and functionality.