Road

Collaborating with E-Flux as an installer

Kirsten van den Brink

Gina ter Heide

Paul Rikumahu

Answers on questions of installation companies that cooperate with E-Flux

E-Flux installation partners

So that your charging stations are well matched!

How do you stick EVSE IDs on Master/Slave charging squares?

Configuration settings to configure a charging station against our eMobility platform.

E-Flux Platform Configuration settings

Make sure your charge point is always set up properly

What is the auto configuration and how do I use it?

Take as much out of your customer's hands as possible

How can I check if a charging station is online and get it ready for registration for my customer?

Plan an appointment when we will help you

How do I book an installation or service with E-Flux?

 Find out what tasks and actions you can handle yourself in the context of e-mobility. Get empowered with self-help tips and guidance for common scenarios.

What can you do yourself?

How can I assist a customer when in trouble?

Taking the charger out of service

What do I do when the charge point is disconnected?

 Learn how to offer exceptional support to your customers in the e-mobility industry. Explore tools and resources for providing top-notch customer service.

Provide support to your customers

Find the right charge point in the platform

How do I look for a specific charge point?

How can I filter the Commands?

Retrieve log files from a specific date

How do I examine a charge point or an error?

Understanding the diagnostics of a charge point

How do I request the logfiles?

So you can be sure the charge point is working

What is meant by the charger status?

 Learn how to read and interpret the information displayed on a charge station. Get insights into understanding the charging process and station status.

How do I read the charge station?

How do I upgrade the charge point firmware?

How do I obtain the right version of firmware?

 Discover important information about the firmware of charging stations. Learn how firmware updates can enhance performance and functionality.

What can you do yourself?

Provide support to your customers

How do I read the charge station?

About the firmware